Welcome to our pet waste removal service!

These terms of service are a legally binding agreement between you and Squishy Poo Pet Waste Removal, LLC, and govern your use of our services, including our website and any other products or services we may offer. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

Quotes:

Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected. We will communicate with you if there is any price change before starting services.

Payment:

We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account for you after you have spoken to a Squishy Poo Representative. We will then send you login information to your email. The process to sign up is simple and takes under two minutes.

Inside your portal account, you will have access to copies of all paid invoices, and records of past cleanups, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts. We accept all major Debit/Credit Cards, we do not accept Checks, and cash may be accepted for One Time Cleans only.

Note: Your card must be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If we are unable to make contact, we will reschedule your cleanup for the next available date.

Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at (458) 280-2367 to help you over the phone.

We bill monthly, with payments occurring on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

Note: If you sign up for recurring services, you will be billed for the remainder of the current month along with the initial cleanup. The next payments will be due on the 1st of each following month.

Customers that choose to pause services for any reason will be subject to initial cleaning fees before being added back onto a monthly subscription plan. Payments for initial or one-time cleanups are due upon completion of the job.

Payments for reoccurring services are due on the first day of each month prior to receiving services. If payments are late you will be subject to a $10 late fee.

If payment is not received before the first cleaning of the month you will be removed from the service schedule. The monthly fee is based on a 52-week calendar and averaged out over 12 months. Four months with 5 weeks instead of 4 you will not be charged for the extra visit as it is built into the monthly pricing.

For example, John signs up for weekly services, with the initial cleanup scheduled for March 15, 2022, and every Tuesday thereafter.

He is paying $80 per month for the Tuesday cleanups. The agreed rate for the initial spring cleanup is $100. On the first cleanup (March 15), John will be billed for the initial cleanup ($100) and the remainder of the month (2 more cleanups) on March 15.

(Amount Charged on March 15):

  • Initial Cleanup: $100
  • Remainder of March Cleanups (March 22, March 29): $40

Total: $140

Next payments to be processed:

  • April 1: $80 (recurring cleanups)
  • May 1: $80 (recurring cleanups)
  • June 1: $80 (recurring cleanups)

If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

Do you disinfect your equipment?

Yes! We disinfect our equipment after each cleanup to prevent the spread of germs. 

What Happens If My Service Day is on a Holiday?

Great question! If your service day falls on a major holiday, we will skip that week’s cleanup and perform double duty the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.

Data Collection and Use:

Squishy Poo Pet Waste Removal, LLC uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting these Terms, you give Squishy Poo Pet Waste Removal, LLC permission to collect, use, and share your personal data as described in our Privacy Policy. This includes the sharing of your data with our partner Sweep&Go for the purpose of providing the Services to you, as well as the use and sharing of your data for advertising and marketing purposes. By accepting these Terms, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy.”

Scheduling:

With respect to scheduling, we are unable to provide a specific time frame for when we will be at your home on your designated service day. We have many yards to clean and our routes are constantly being optimized for efficiency, which also helps keep our rates low for you. Our routes generally run from around 9 am to 6 pm.

We will always communicate with you via text when we are on the way to your home. We provide about 60 minutes notice, so you are properly informed of our arrival. Your service day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

Discounts:

We Offer a Senior Discount of 20% off on the reoccurring subscription plans. (ID verification required, 55+.)

Yard Access Policy:

You do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with your dogs in the yard as long as they are very friendly. Our team loves all animals – it’s why we started Squishy Poo Pet Waste Removal, LLC! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it if this is something you would like done. Just ask for this preference to be noted in your account.

Aggressive Dogs:

The safety of our staff is of the utmost importance to us. If your dog has a history of aggression or has bitten someone in the past, it is your responsibility to inform us prior to the start of service. In the event that our staff members encounter an aggressive dog during the course of their duties, we reserve the right to terminate service immediately and charge a service fee for the visit. If your dog becomes aggressive during the course of our services, we will make every effort to safely remove ourselves from the situation. However, we cannot be held responsible for any injuries or damages that may occur as a result of your dog’s aggression. It is your responsibility to ensure the safety of our staff at all times. Please let us know about your aggressive animals so we may note it on your account.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want any surprises for either party.

Cancellation and Changes:

If you need to cancel or reschedule a cleanup, you must do so at least 48 hours in advance. If you do not cancel or reschedule within this time frame, you will be charged the full amount for the missed cleanup.

If you need to make any changes to your recurring services, such as frequency or location, you must notify us at least 7 days in advance. If you do not notify us within this time frame, your changes will not go into effect until the following month.

Winter Policy:

Squishy Poo operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions. If we are unable to provide service one week due to unsafe conditions we will perform double duty the following week and you will still be charged for the full month.

This is because there is just as much pet waste and time spent on each yard. Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when all of the snow melts and will continue with their subscription plan with locked-in rates.

Travel Fee:

Service area includes Roseburg, Green, Winston, Sutherlin, and Dixonville. A travel fee of $1 per mile/per trip will be applied for travel distances farther than ten miles away from our location. Business Location: 3479 NW Broad Street, Roseburg, Oregon. (No services are offered at the business location.) 

Example – You sign up for weekly services for 1 dog and you live 15 miles away from our location. Every mile past 10 miles will add $1 to the travel fee. So you would be charged for the extra 10 miles that would be accrued for the round trip travel, totaling a fee of $10.

Disclaimers and Limitation of Liability:

Our services are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials, or products included in our services. To the full extent permitted by law, we will not be liable for any damages of any kind arising from the use of our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Governing Law:

These Terms and your use of our services shall be governed by and construed in accordance with the laws of the state of Oregon, without giving effect to any principles of conflicts of law.

Severability:

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.

Entire Agreement:

These Terms constitute the entire agreement between you and the Company and supersede all prior or contemporaneous communications and proposals, whether oral or written.

Changes to These Terms:

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our services constitutes your acceptance of the revised Terms.

Contact Us:

If you have any questions about these Terms, please contact us at (458) 280-2367.